Baker Electric
Time Worked: July 2020 to August 2021
At Baker Electric, I led a major overhaul of the company’s ticketing system in ServiceNow, and improved multiple internal SLA’s, which guaranteed rapid ticket execution and a comprehensive wiki that anyone in the company could reference for quick technical help. In addition to this, I led an AD to Azure migration, and helped the organization become compliant with DFARS/NIST compliancy rules.
To read more about my work at Baker Electric, scroll down!
Projects Worked On
-
I led the charge in getting Baker Electric's AD environment moved into Azure, which allowed for improved group membership controls, better backend security, and support for newer forms of user authentication.
-
During my time at Baker Electric, I implemented an asset tracking system that was tied to each employee's user account, which resolved prior issues with lost or compromised equipment.
-
As Baker Electric's projects began to span wide, it became a requirement to adopt NIST/DFARS compliancy rules for both insurability and to fulfill government requirements. I was one of the individuals in making sure systems and practices were changed or added to meet this requirement.
Detailed Role Information:
• Performed ITIL-compliant service desk duties, ensuring efficient ticket resolution and maintaining high customer satisfaction levels.
• Provisioned company devices (laptops, desktops, tablets, phones) for communication with company servers, ensuring full DFARS/NIST compliance across all systems.
• Conducted regular security audits on over 1,000 devices for both field and office users, identifying vulnerabilities and ensuring adherence to security standards.
• Successfully migrated legacy Active Directory and Exchange servers to Azure Active Directory Services, improving cloud-based access and reducing maintenance overhead.
• Integrated Microsoft’s vulnerability assessment system, enhancing security monitoring and mitigation capabilities across the organization.
• Maintained an asset tracking system and deployed remote control software with daily reporting capabilities, ensuring efficient resource management and oversight.
• Assisted System Administrators in provisioning, deploying, and troubleshooting the Mitel in-house hosted PBX system for 400+ users, ensuring seamless communication infrastructure.